Back to Base Warranty
We provide one year return to base warranty that start from the date of purchase on your invoice and warranty is not extendable.
System warranty is inclusive of labor and hardware for 12 month, but excludes software, virus and third party products. In the event that faults are found to be a result of software failure or virus attacked, a service fee will be charged.
Customers that have chosen to assemble their own PC will have full responsibility for any physical damages that have occurred through assembling. We will not take any responsibilities for any incorrect assembling and installations.
Products found Dead On Arrival (DOA) within 7 days from the date of purchase will be replaced on our spot and the replacement will be based on the stock we have. Original package and all contents must be returned as new with a copy of the invoice for the on time replacement. However, no replacement will be given for the physical damaged products.
Faulty products returned to us after 7 days of the purchase will be treated as Not DOA and the normal warranty will be taken for a time period of two to four weeks before the replacement.
No warranty for consumable goods e.g. Medias.
No warranty covered for physical damaged products e.g. burning or physically damaged. Under consumer law guidelines, we are not required to give warranties, refunds, exchanges or credits if customers want to return products that they have modified, damaged, or removed the identifying barcodes/serial numbers from.
Shipping fees are at customers' costs if they don't bring the faulty products to our store. Please attach a copy of the original invoice and a detailed fault description. Customers are responsible for proper packaging of warranty returns. We are not responsible for any parcel missing in transit, on its return back to us.
Products found not faulty after testing will be shipped back to customers at their costs if they don't pick up from our store.
Manufacturer Warranty
Integrated Solutions Pte Ltd does not handle warranty claim for those goods where the manufacturer accepts direct warranty claims from customers. Most of the Monitors, Printers, Scanners, Network Products (e.g. D-Link, Netgear), Digital Cameras, Notebooks and more are under Manufacturer Warranty. If products are covered by a local manufacturer warranty you will have to contact them and arrange the necessary return particulars. Please see Manufacturers Details. We also recommend checking your warranty registration cards for terms and conditions once you purchase the products; in most cases they should have the appropriate numbers and details for your return. Please contact us if you are uncertain of this procedure before retuning your goods.
Warranty Procedures
- Original invoice or receipt must be presented for all warranty claims.
- Warranty claims must be along with your name, phone number, address and problem descriptions.
- Warranty for computer parts normally takes two to four weeks before replacing to customers.
- We only takes care of warranty for those products in our Serial Database.
- Mostly warranty period is also listed along with the products in our invoice. Warranty period start from the date that customers purchase the products.
- Warranty void if warranty labels on the products are removed.
Frequently Asked Questions (FAQ)
How long is the warranty on my item?
Generally with most brands the warranty term is 12 months R.T.B. ( Return To Base). Monitors carry a 3 year manufacturer warranty, see the product warranty card for details on this warranty.
I think my memory is faulty, what can I do?
There is a program available called MemTest86, available from http://www.memtest86.com (for older chipsets) or http://www.memtest.org (for current chipsets) which will test your memory for any faults. Feel free to email us with and problems or enquiries and be sure to include what motherboard you are using, what memory you are using any any special settings you might have set. Also check your motherboards website for BIOS updates which can fix some common problems.
I think my hard drive is failing, how can I check this?
Each manufacturer has a diagnostic tool available from their website to check a drive. We highly recommend all customers run the manufacturers diagostic tool before returning the drive. If in the case that the diagnostic tool passes the drive it is deemed not faulty. We recommend using the Ultimate Boot CD for testing your hard drive, this CD tool has all the required testing tools.
My monitor/printer is faulty - what is the return procedure?
If the monitor/printer is less than 7 days old it can be returned through our store. Each monitor/printer carries and external manufacturers warranty and all warranties outside of the first seven days are to be handled by an authorised service centre. Check the documentation supplied with the monitor/printer for service centre locations and conditions. For LCD monitors defective pixels are not a warranty issue unless there are 5 or more, or the distance between any two defective pixels is less than 10mm.
My CPU is faulty. How do I claim warranty?
If you suspect your CPU is faulty make sure it is returned complete however make sure it is returned with both the original heatsink used and if a 3rd party heatsink has been used that also. Any visible damage such as cracks, chips, burns, support pad removal and discolouration will void the warranty and the item will be rejected by the manufacturer. In some situations use of third party cooling solutions may also void warranties. If in doubt please contact us.
What happens if my part test OK?
Quite often parts returned to us are not faulty and hence cannot be returned to the manufacturer in these cases we charge a labour fee for testing the item/s in question and return to the customer. Our ability to test equipment for faults is partly dependant on accurate fault descriptions, words like 'faulty' and 'Does not work' are not acceptable and will result in us running standard test procedures on the item returned. Also please note that items that do not perform to your expectations or items that cannot be configured by the customer are not considered faulty items and will be returned.
Are there any service charges?
Only if the item returned test OK, If the item returned is faulty and the forms and fault description are filled correctly it takes us little time to process your warranty. However an item that test OK may take hours or even days to fully test, the labour involved in testing non faulty equipment is not free and we are forced to apply a minimal service fee if the item tests OK. To avoid service charges we highly recommend that you have your goods installed by our experienced service staff.
How do I send back goods?
Goods being returned to us must be packed in a cardboard box and have 1 inch of foam or suitable packaging material to protect product from damage. The box is to be labeled clearly with the sender and receivers information. A fault description must be included in the box with the product.
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2. PC Health Checkt
Maintaining the health of your PC
Many people think that their computer is crossing the line into old age when it starts to slow down or when it can no longer handle running more than one program at a time. But this is often far from the truth. Your computer’s health and lifespan depends almost entirely on how well you take care of it. Basic maintenance and fine tuning can, in some cases, double the life of your machine. And we at Aria want to help you do just that.
PC Health Check
Send your PC to our in-house PC Clinic and we will rid it of all those nasty bugs that could be causing your problems.
We will check for the following:
If a virus infects your computer it can cause multiple problems. Not only will it dramatically affect the behaviour of your PC, it can also spread to other PCs on your network and if ignored, can result in massive data loss. At any one time, your PC could be harbouring multiple viruses, each lying dormant for years, only to become apparent once triggered. One of the first actions our Clinic will undertake, will be to remove all viruses.
Although, not as damaging to your PC, Spyware and Adware can make a huge difference in the speed of your internet connections. Outside companies can use these programmes to acquire personal details from your PC and not only will it cause your PC to become slower, it will usually be the cause of unwanted pop up adverts.
Cooling is a major feature in any PC. Overheating can cause the system’s CPU (Central Processing Unit) to fail. While excessive dust and faulty fans can lead to this, checking all fans are operational and making sure the ventilation is clear, will automatically extend the life of your PC.
New viruses and security threats are announced everyday. Software patches are released to help combat these trouble makers but most systems do not come ready-loaded with patches. And of those that do, often become out of date very quickly. We will ensure your system is fully patched with the latest service packs and install new patches, if necessary, greatly reducing the risk of security threats.
Our experienced technicians can find any problem within the base unit and can replace any parts as necessary. We can also carry out repairs to laptop computers.
Most people would not consider repairing their current PC before setting out to buy a brand new model. Very often it can be far more economical to repair your current PC. A lot of faults are down to software settings, rather than hardware problems. Our engineers have years of experience in repairing PCs.
If a more expensive fault is found we will advise you of the problem and inform you of the hardware needed to rectify the problem.
Upgrades
We currently offer upgrades to both PCs and Laptops. These can include new processors, more memory, better graphics and anything else which may need upgrading. These services are tailored to your machine and we will advise you on a suitable upgrade, depending on what you intend to use your machine for.
With both repairs and upgrades, you will be supplied with a written quote before carrying out any work.
Data Recovery
If the problems with your PC have resulted in loss of important files or folders, we can help you recover your loss.
What to do next...
Give us a call on + 94 112505264 or email us support@gobigit.com. Lines open Monday to Friday 9am-5pm and Saturday 10am - 3pm.
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